Refund policy

Your utmost satisfaction is our priority. In case you are unhappy with a purchase made online, you may exchange it within 7 days of receipt to your address for store credit. The store credit does not have an expiration date. The days are calculated as the number of days between the date of receipt by you and the date it is picked up by your logistics company.

Please note, all sales are final and we have a no refund policy.

If you wish to exchange your product, please return the product along with a request for store credit. You will have to apply the store credit to the next product you wish to purchase. If the price of the new product is higher than the amount of credit, you will have to pay the difference. Leftover credit can be applied to any future purchase.

Sometimes, it is the seemingly small things that matter. Your dissatisfaction with the product might be due to the fit. We would encourage you to book a frame tune up  at any of stores where our expert technicians would be happy to assist you. You would be surprised with what a few simple adjustments can do to completely uplift your level of comfort.

All refunds / store credits issued are subject to a thorough quality check of products received back by us. Please refer to the pre-conditions for return below: 

Contact Lenses

The box(es) returned must be unopened & in original condition of receipt to you. We do not accept returns if the box has been opened or tampered with.

Sunglasses & Frames

i. Must be in an unused and unworn condition. 

ii. Proof of purchase in form of a physical / electronic invoice must be provided along with the return request

iii. All items tags, warranty certificates, product catalogues, usage & care instructions, dust bags etc. included inside the package must be returned in their original condition

For more details & FAQs, please click here.

 
Returns and Refunds Policy: We want you to be completely satisfied with your purchase. Our returns and refunds policy outlines the terms and conditions for returning products purchased through our website. Please refer to this policy for information on eligibility criteria, return process, and refund options.

Changes to Policy: We reserve the right to update or modify our website policy at any time without prior notice. Please review this policy periodically for any changes. Your continued use of our website following the posting of any updates or modifications constitutes acceptance of those changes.

• We provide an exchange option within 7 days from receiving the product. Exchange will be entertained provided the glasses are unused and have the original packaging, warranty and invoice along with it.
• The product can either be exchanged, or a store credit can be obtained for future use. The store credit does not have an expiration period.
• In case an order is cancelled by Shivam Optics due to internal reasons, a full refund shall be provided.
• If the exchanged product has a lower price value against the originally purchased product, a store credit shall be issued for the difference amount.