Yes, it is possible to cancel your order within 2 hours of placing it. Please write to us at call us at +919871344746. Please note that your refund will take 3 – 4 working days to be initiated.

In case your order has been dispatched, it will not be possible to stop the delivery to the address mentioned at time of checkout. Please return the product as detailed in the ‘returns’ section below.

Yes! Please call us 9871344746 and one of our optometrists will get in touch with you to recommend the lenses most suitable for you. Please note, it is not possible add prescription lenses in certain types of sunglasses; if you’re unsure of this, please reach out to us.

Please call us 9871344746 and one of our optometrists will get in touch with you to help you understand it and recommend the lenses most suitable for you.  

Yes, we would be happy to do that! Under the “add order note” section on your checkout cart, please let us know that your purchase is a gift and we will be happy to gift wrap it for you. Of course, there’s no extra charge!  

Yes, the prices that you see on the product page are inclusive of taxes. 

Please refer to our detailed Shape & Style Guide which will help you understand the frame size & shape best suited for your face type as well as give you an in-depth understanding of the frame dimensions.

Still unsure? Worry not, please give us a call on  9871344746 between 10.30 AM – 7.30 AM and we will be happy to help you out. 

We accept all major credit cards / debit cards / UPI / direct bank transfers through our online payment gateway. Cash on delivery (COD) is available for Delhi NCR. At this time, we do not accept cheque or demand draft. 

Yes, it is possible for you to pick up the order from our store. However, please call us at 9871344746 within 2 hours of placing the order. In case your order has been dispatched, it will not be possible to stop the delivery to the address mentioned at time of checkout.

If you are looking for a particular model, please whatsapp at 9871344746.

Yes of course! Please get in touch with us at 9871344746 between 10.30 AM – 7.30 PM and we will be happy to assist you.

Physical warranty cards have been discontinued by some brands. If you did not receive a physical warranty card with your product, it most likely does not come along with it. However, call us at 9871344746 and we would be happy to double check for you.

We offer free standard shipping (7 - 10 working days for delivery) across India.

We also offer express shipping (3 - 5 business days for delivery), at an additional charge of Rs. 450.

With Standard shipping, you can expect the following dispatch timelines.

Contact Lenses

Will be shipped within 3 – 4 business days of receipt of order for most lenses. Certain special lenses may take longer to dispatch.

Sunglasses & Frames

Will be shipped within 2 - 3 business days of receipt of order.

Gift Cards

Gift Cards will be delivered via e-mail the same day you purchase them.

Please note that if you have ordered multiple products together, we will ship all products together to reduce environmental impact.

In case your order is being significantly delayed, we shall keep you informed.

You will receive an intimation along with a tracking no. once your product has been shipped

Within Delhi – You should generally receive you product within 1 – 3 business days of it being shipped.

Outside Delhi – You should generally receive your product within 3 – 6 business days of it being shipped

In case your order deliveries are being delayed beyond these general timelines, we shall keep you informed. Please note, delays may occur due to events that are out of our control such as weather, holidays etc. If this happens, we will not be able to refund the express shipping charges (if any).

If you weren’t there to receive your product, delivery will be re-attempted by our logistics partner as per their policy. In case they are not able to successfully deliver the product multiple times, they will ship the product back to us. If this happens, we shall keep you informed.

For international orders over INR 20,000, we currently offer free express shipping.

For order values under INR 20,000 there is a standard shipping rate of INR 3,500.

We use DHL Express to ship our international orders. In the case DHL doesn't service a particular zip code, we use the next best alternative.

No, unfortunately, due to higher shipping expenses and custom duties applicable on any inward shipment to India, we currently do not accept any returns or exchanges.

You can expect the following dispatch timelines.

Contact Lenses

Will be shipped within 3 – 4 business days of receipt of order for most lenses. Certain special lenses may take longer to dispatch.

Sunglasses & Frames

Will be shipped within 2 - 3 business days of receipt of order.

Gift Cards

Gift Cards will be delivered via e-mail the same day you purchase them.

Please note that if you have ordered multiple products together, we will ship all products together to reduce environmental impact.

In case your order is being significantly delayed, we shall keep you informed.

You will receive an intimation along with a tracking no. once your product has been shipped.

You should generally receive your product within 5 – 7 business days of it being shipped.

Please note, this timeline does not include any potential delays at customs in your country.

If you weren’t there to receive your product, delivery can be re-attempted by DHL the next day as per their policy. Please get in touch with us directly so we can help facilitate that for you.

We strongly urge you to also sign up for notifications using your local phone number & email once your order is shipped from our end.

You may do so by entering the DHL tracking number here and following further instructions.

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges, if any, are typically due once the package arrives in the destination country. Customs fees are not charged by or paid to us, so this is something we can't predict and is outside of our control. Ultimately, your local customs office will have a better idea if and when you will need to pay any additional fees, and if so, what those might look like.

Please note, we are not responsible for products lost / stolen once they have been declared as successfully delivered by our logistics partners to your shipping address.

Your utmost satisfaction is our priority. In case you are unhappy with a purchase made online, you may exchange it within 7 days of receipt to your address for store credit. The store credit does not have an expiration date. The days are calculated as the number of days between the date of receipt by you and the date it is picked up by your logistics company.

Please note:

1. All sales are final and we have a no refund policy.

2. Exchanges are only allowed for pieces sold from available stock. Any product(s) sourced especially for you will not be applicable for exchanges.

If you wish to exchange your product, please return the product along with a request for store credit. You will have to apply the store credit to the next product you wish to purchase. If the price of the new product is higher than the amount of credit, you will have to pay the difference. Leftover credit can be applied to any future purchase.

Sometimes, it is the seemingly small things that matter. Your dissatisfaction with the product might be due to the fit. We would encourage you to book a frame tune up  at any of stores where our expert technicians would be happy to assist you. You would be surprised with what a few simple adjustments can do to completely uplift your level of comfort.

All store credits issued are subject to a thorough quality check of products received back by us. Please refer to the pre-conditions for return below: 

Contact Lenses

The box(es) returned must be unopened & in original condition of receipt to you. We do not accept returns if the box has been opened or tampered with.

Sunglasses & Frames

i. Must be in an unused and unworn condition. 

ii. Proof of purchase in form of a physical / electronic invoice must be provided along with the return request

iii. All items tags, warranty certificates, product catalogues, usage & care instructions, dust bags etc. included inside the package must be returned in their original condition

i. Please write to us at please whatsapp us at 9871344746 along with a copy of your invoice and a photograph of your product. Our support team will try to make your return process as smooth as possible.  

ii. Once you hear back from us, please ship the product to the address mentioned by us.  Please ensure that the product is packaged in a manner similar to how you had received it, to ensure that we receive it and its contents in their original condition along with the original invoice.. Kindly note, we do not accept any returns at our stores for products bought online.

iii. We shall inform you once the product is received. Kindly allow us 3 – 4 working days post receipt of the product for a thorough quality check

Yes, you may return the products received as a gift for a store credit. We do not provide refunds for products received as gifts. Further, please note that we do not accept any returns without the original proof of purchase.

Oh no, that shouldn’t have happened as we take extra care with our packaging!

However, we understand there can always be exceptions.

To facilitate your claim further, we will require video proof of you opening the parcel along with pictures highlighting the defect(s). The same needs to be shared with us within 72 hours of the order being delivered at your given address.

Please call us at 9871344746 with your order number and the above information.

Once all details are verified, our customer service representative will get in touch with you with the next steps.

We apologise for this inconvenience.

We do have a stringent process of quality check and such situations do not usually arise.

We will require video proof of you opening the parcel, visibly showing all the contents that came out of it. The same needs to be shared with us within 72 hours of the order being delivered at your given address.

Please write call us at 9871344746 with your order number and the above information.

Once all details are verified, our customer service representative will arrange for the incorrect order to be picked and replace it with the correct order within 15 days.

Unfortunately, we do not accept returns after 7 days of receipt to the receipt's address.  

All products come with a 1 year manufacturing warranty.

Manufacturing warranty covers the following issues

i. Missing components

ii. Delamination and / or peeling of sun lens coating

iii. Bubbles or imperfections in lens coating

iv. Premature flaking or deterioration of frame coating

v. Soldering defects

If your product encounters any of the above issues within 1 year of purchase, please call us at 9871344746. We will require you to ship the product to us for a quality check by our technicians. It the issue is deemed to be a manufacturing defect, we will replace your product or issue you a store credit. Shivam Optics has absolute discretion to ascertain if the issue is a manufacturing defect. 

Kindly note, we will be unable to entertain any requests for exchange or credit if the product has been altered / repaired in any manner by any third party.  

Manufacturing warranty does not cover the following issues

i. Normal wear and tear i.e. scratches

ii. Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product

iii. Damage caused by chemicals

iv. Damage caused by unauthorized modifications or repair

We would encourage you to book a frame tune upat any of stores where our expert technicians would be happy to assist you. You would be surprised with what a few simple adjustments can do to completely uplift your level of comfort. 

We would encourage you to book a frame tune up  at any of stores where our expert technicians would be happy to assist you & adjust the product for you.